Warranty Information
We have links below for warranty and contact information for our manufacturers.
If you have any issues getting in contact with these suppliers please contact me:
Jamie Fraser
604-946-2455
jamie@heritagehouseinteriors.ca
Elran Warranty Information
Elran After-Sales Service department:
Ph: 514-630-5656
Ph: 1-800-361-6546
Our warranty covers the repair (Labour / 1-year) or replacement of parts due to manufacturing or material defects for the original purchaser only, on presentation of the original proof of purchase.
Parts: Warranty covers manufacturing or material defects.
Fabric, vinyl: Warranty covers sewing defects, separation of fabric, and abnormal wear and tear of fibres.
Leather: Warranty covers manufacturing or material defects. Scars, folds, marks and pin pricks are natural characteristics of leather and are not considered defects.
IMPORTANT: This warranty does not apply to defects or damages except as related to manufacturing (e.g. discolouration or wear and tear due to exposure to sunlight, proximity to heat source, use of unsuitable cleaning products, excessive soiling, accidents, clawing by pets, etc.), nor to abusive use of the product.
Warranties do not apply as stated if the product has been used for rental, for institutional or non-residential use, or has been modified by any individual or company without obtaining written consent from a duly authorized Elran representative.
Should spare parts or replacement material not be available, Elran reserves the right to offer reasonable compensation instead of repair or replacement. In addition, if the model was purchased at a promotional or liquidation price, please find out from your retailer whether it is a floor model or discontinued model and whether certain aspects of the warranty are still in effect.
Modern technology cannot guarantee that any fabric, vinyl or leather used in the repair or replacement process will be a perfect match, but Elran will attempt to match the original shade as closely as possible.
MAINTENANCE
Fabric and vinyl: Do not apply the vacuum nozzle directly to fabric or vinyl; we suggest using the soft brush attachment instead. For complete cleaning, we recommend consulting a professional cleaner.
Please note:
Some fabrics may pill or fade; this is not considered a manufacturing defect. To avoid discolouration, protect your furniture from direct, prolonged exposure to sunlight. Velvet: with use, shiny patches may appear on the fabric; this is normal and does not constitute a defect.
Leather: We recommend using a damp (not soaking) cloth dipped in warm water, then wiping with a soft cloth. Never use wax, cream, oil, or detergent on leather.
Foam and springs: For even wear, we recommend rotating the use of seats.
HOW TO FILE A SERVICE CLAIM
It’s simple: just call the Elran After-Sales Service department directly at (514) 630-5656 or 1-800-361-6546. You will need your original proof of purchase and the serial number of your furniture, which may be found on the label behind the seat.
Please note: Certain conditions of this warranty may be modified if the Elran products are located in isolated areas or regions where there are no expert furniture repair technicians. Elran is not responsible for the choice of repairman or the cost of transportation to the premises of the expert repairman.
If you have purchased other services such as fabric treatment, extended warranties, or cleaning services that are not mentioned in this document, please contact the company directly to file your service claim.
SAFETY
All motion furniture should be used in a careful and gentle manner.
Do not let children activate reclining furniture.
Leave furniture in fixed position when not in use.
Keep hands and feet away from the mechanism at all times.
Place furniture at a reasonable distance from the wall to avoid causing damage.
For flammability standards, please contact the Canadian Council of Furniture Manufacturers (CCFM)/ Upholstered Furniture Action Council (UFAC).
Elran will require your serial number.
Elran recliner products all have a tag with a serial number on the back of the recliner.
The tag is a rectangular paper coloured yellow or pink located underneath the back flap at the base of the rear of the recliner. This serial number will tell Elran about your model and all the parts that are used in it.
Decor-Rest Warranty Information
Decor-Rest Contact Information:
Tel 905.856.5956
Fax 905.856.2034
info@decor-rest.com
Limited Warranties
Limited warranties are non-transferable. The following limited warranties are given to the original retail purchaser of Decor-Rest furniture products.
Lifetime means the normal useful life of the product
Decor-Rest will pay, upon approval, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Decor-Rest or a repair center designated by the customer service department of Decor-Rest, at no charge to the original retail purchaser.
Frames – lifetime limited warranty
Decor-Rest warrants all frames to the original retail purchaser to be free from material and manufacturing defects. After one year the frame warranty covers replacement parts only.
Springs – lifetime limited warranty
Decor-Rest warrants all springs construction to the original retail purchaser against spring breakage caused by metal fatigue or spring clips loosened from the frame. After one year the spring warranty covers replacement parts only.
All mechanisms – 3 year warranty
Decor-Rest warrants all mechanisms for three years from the date of purchase to be free from material or manufacturing defects. Year 2 & 3 mechanism warranty covers replacement parts only.
Electronics – 1 year
All electronic parts are fully warranted for one year.
Mattress – 1 year limited warranty
Decor-Rest warrants all mattresses for one year from the date of purchase, to be free from material or manufacturing defects. After one year from the date of purchase, the original retail purchaser will be responsible for replacement mattresses, packing, and all shipping and transportation costs.
Foam
- 5 Years limited warranty on foam cushions
- 5 Years limited warranty on 2.5 Lb. Lux foam cushions
All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material-manufacturing defect. Fiber fill seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre-wrapped products. Regular fluffing will preventinternal fibres from matting and help to prolong the vibrancy of these products. After one year from the date of purchase, based on the type of foam purchased, Decor-Rest will be responsible for replacement cushion cores only. The original retail purchaser will cover all costs associated to labor, packing, shipping and transportation.
Fabric
- 1-Year limited warranty on upholstered fabric
Decor-Rest warrants to the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers.
Majestic Fabrics
- 5-Year limited warranty.
Decor-rest warrants to the original retail purchaser, for a period of five years from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers.
Leather
- 2-Year limited warranty on leather
Decor-Rest warrants to the original retail purchaser, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.
This warranty does not cover:
- Heavy soiling or abuse
- Improper or unapproved cleaning methods
- Fading due to direct sunlight exposure
- Leather that is exposed to a dry environment
- Protective finishes
- Tears, pilling, fading or shrinking
- Flattening of nap on velvets and velvet types since by their very nature, these fabrics are of soft texture and will
crush, shade and mark more readily than most fabrics
After one year from the date of purchase, based on the type of leather purchased, Decor-Rest will be responsible for replacement parts only. The original retail purchaser will cover all costs associated to labor, packing, shipping and transportation.
Stylus Warranty Information
Stylus Contact Information:
Ph: 604-436-4100
info@stylussofas.com
Made to Order Collection
Warranty effective on all merchandise purchased after November 1, 2000.
Stylus warrants that the frames used in its products will carry a lifetime pro-rated warranty and all other components will be free from defects in workmanship and materials under normal use and service for a period of one year from date of purchase.
WARRANTY POLICY
Fabrics
Most regular line fabrics will be under warranty for the period of one year after date of purchase by the consumer. Certain fabrics, essential for reason of styling, do not meet all the performance requirements of Stylus and therefore, cannot be warranted against wear, seam slippage, shrinkage, and fading. Each dealer shall know beforehand which fabrics are included in this category. Close out, end of line and seconds bear no warranty whatsoever. This warranty does not apply to fabrics treated with aftermarket fabric treatments or fabrics exposed to pets. This should be made perfectly clear to your consumer before purchase to avoid problems later. Please advise your customers that fabrics should be cleaned by professional cleaners only.
Fabric Claims
Stylus warrants that the upholstery fabric on each piece of furniture will be repaired or replaced as best determined by Stylus if the fabric fails to give at least one year of normal wear. This does not apply to close outs, seconds, or end of line fabrics.
Note:
- Claims due to cuts, burns, stains, soiling, pet damage, and after market fabric protectant and improper cleaning are excluded. Do not remove covers for cleaning;
- Due to chemical make-up of certain fabric fibres, Stylus cannot warrant any problems which may result from exposure to excessive heat or sunlight;
- Pilling -- Pilling is a characteristic of many upholstered fabrics that results in excess fibre coming off of the surface of the material. This release of excess fibre results in small balls or pills of fibre forming on the surface of the cover. This condition is not warranted by the fabric mills because it is not seen to be a defect, it is simply excess material being released. This is similar to the fuzzing experienced with new carpet or the pilling of a new sweater. The concern on the part of most consumers is that the fabric is disintegrating and will ultimately leave a bald area on the cover. That is not the case; as with carpets and sweaters, the pilling will persist until the excess fibre is gone and then it will cease. The best treatment while this is happening is simply to shave the cover with a battery-operated furniture or sweater shaver to remove the pills and restore the look of the cover surface. This may need to be done three or four times, but the pilling on the surface will begin to diminish and ultimately stop.
Frames, Springs, Foam, Exposed Wood, and Sleepers
All products manufactured by Stylus shall bear a lifetime (25 year) pro-rated* frame and spring warranty. All sofa-bed units and mattresses feature a three year pro-rated warranty. This warranty does not cover defects or damage caused by, or resulting in negligence by the user or mover of the product or accident, improper care, maintenance, repair and failure to follow directions for proper use.
The foam products used in Stylus seat and back cushions shall bear a lifetime (25 year) pro-rated* warranty against excessive loss of resiliency. Note that all foam will soften initially and this is considered normal. Each customer should be notified of the proper care for seat cushions. This includes rotating cushions weekly and not removing covers from cushions for cleaning.
Exposed wood parts shall carry a 1 year limited warranty against material defects.
*Pro-rated Formula: Equal to month(s) used divided by month(s) warranted multiplied by current suggested retail price to be determined by Stylus.
Transportation and Handling
All merchandise is carefully inspected before shipping, then wrapped in a protective cardboard cover and sealed within a polyurethane carton. If furniture is damaged upon arrival, whether it be visible or concealed damage, you must make a claim against the carrier immediately. Stylus’ responsibility ends with the carrier accepting the goods in good order at our factory. It is the buyers’ responsibility to insure the goods received match the quantity and quality of that shown on the packing slip and bill of lading. In case of a freight claim where the customer requires saleable goods immediately, he should place a new and chargeable order with our Customer Service Priority Desk. This will ensure immediate delivery while the freight claim is pending.
Transportation and Insurance
Stylus does not insure beyond the carriers’ liability. If extra insurance is desired by the dealer, this should be indicated on the purchase order to Stylus and all costs will be the responsibility of the dealer.
Stylus assumes no liability or consequential damage of any kind. The purchaser, therefore by acceptance of this product, will assume all liability for the consequences of its use and misuse by the purchasers or others. This warranty is expressly in lieu of all other warranties, guarantees, obligations, or liability expressed or implied.
Warranty Handling
The following procedure should be used when initiating a Stylus claim:
- Consumer should contact dealer.
- Dealer should inspect and verify need for warranty service before contacting the Stylus Customer Service Department.
- Should furniture require factory service, our Customer Service Department will issue a return authorized number and all shipping charges will be the responsibility of the customer. We will not accept furniture with or without a return authorization number, freight collect.
- Once our Service Department has verified the warranty claim, we will repair or replace the product at our option and return freight prepaid to the dealer only;
- If our Service Department cannot verify a defect covered by our warranty, we will contact the dealer for further instructions. If repairs are to be made, a purchase order should be issued for the repair, replacement and return of the goods collect, at an agreed pre-determined cost.
- Repairs under $50.00 may be authorized by our representative or territorial manager if local repair service is available. Any repairs over this amount require a return authorized number from Stylus. We will not accept any repair, inspection or debit charges, etc., if authorization was not obtained.